The Burch Group
Workforce Development and Training
Specializing in Talent Development for all your employees
The Burch Group
Workforce Development and Training
Specializing in Talent Development for all your employees
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SERVICES ───
SERVICES ───
TRAINING
TRAINING
Your business success depends on your employees having the right skills and the right mind set. We offer Hospitality training geared to your unique “slice” of the industry.
• Quality front line customer service
• Transitioning to supervision – taking the next step
• Mid-level management – success in the middle
• "How It Works" seminars by department for cross training
• Maintaining WOW standards – front and heart of the house
• Improving presentations and results
WORKFORCE DEVELOPMENT
WORKFORCE DEVELOPMENT
Employee churn is destructive. Good employees must be identified, encouraged to stay and, if possible, eventually promoted. Marginal employees must be identified, then redeemed if possible and if not, then allowed to depart.
To help you produce better customer service and greater business success we will
• Complete an organizational needs assessment and recommend skills and next actions to chart out a path to success
• identify sources for new employees to obtain the highest quality new hires possible
• Present proven methods of how to retain your quality employees and how to motivate them in ways that will reduce disruptive churn
• Encourage employees to improve their skills by identifying a clear pathway to promotion
IMPLEMENTATION
IMPLEMENTATION
You have your vision, now let's make it your reality. We’ll work with you and be there to
• Train your supervisors and department mangers, and do an orientation to the goals you want achieved
• Initiate, train and follow-up to verify that your goals are reached
• Establish with your staff the why and how your plan will improve their current position and career.
Programs, seminars and workshops offered
Becoming an Effective Supervisor
This
This is a five-hour program designed to be delivered in two separate sessions. It could be done within one week or over two weeks. The focus is on the first level supervisor who was great at their job, got promoted, but has never been trained on how handle their new responsibilities and authority. Through discussion and role plays your supervisors will work through
What is Supervision
Leadership
Communications
Setting Goals
Problem Solving
Training and on-Boarding
Success in the Middle
FIVE FACTORS OF LEADERSHIP
If someone offered you a magic wand to enhance your leadership skills, you’d be skeptical. Too easy.
The 5 Factors of Leadership may sound too good to be true, but these are the basic skills you can use immediately to improve your level of leadership. Build a strong foundation and what you create from there will be solid. You will lead with confidence and create a team bound for success.
This 3 hour workshop will focus on discussion, examples and role plays to learn the Leadership Factors, then put them to use right away.